Shop with confidence on We provide a number of guarantees to make your shopping experience pleasant and ensure our long-term relationships.

Full or partial refund:

  • Full refund or re-expedite, if the item purchased and fully paid is not received by the buyer;
  • Full or partial refund if the item is not as described;

Full refunds are not available under the following circumstances:

  • Order not received due to factors within the buyer control (i.e. providing the wrong shipping address)
  • Order not received due to exceptional circumstances outside the control of (i.e. item held by customs, or delayed by natural disasters).

You can submit refund requests by contacting our customer service or by using your PayPal account (applicable to payments processed through PayPal).